Frequently Asked Questions (FAQ)

Below you’ll find clear answers about orders, shipping, payments, returns, and warranty. For any other questions, contact us at support@glowaro.shop or send a message on WhatsApp.

Orders & Shipping

How long does it take to process my order?
All orders are processed within 1–3 business days before shipment. You’ll receive an email once your order is being prepared.

How long does shipping take?
Delivery across the United States usually takes 4–9 business days after processing. The total estimated delivery time is 5–12 business days from the moment you place your order. See details in our Shipping Policy.

Do you ship internationally?
At the moment, we only ship within the United States.

Will I receive a tracking number?
Yes. Once your order ships, you’ll receive a confirmation email with tracking details so you can follow your package every step of the way.

Who handles delivery?
Orders are shipped via JS Express

Payments & Security

What payment methods do you accept?
We currently accept payments through PayPal. Learn more in our Payment Policy.

Is it safe to order from Glowaro?
Yes. All transactions are encrypted and processed through PayPal’s secure payment gateway.

Returns & Refunds

Do you accept returns?
Yes. Every order is covered by our 30-Day Money Back Guarantee. Read the full terms in our Refund & Returns Policy.

How do I request a refund or replacement?
Contact us at support@glowaro.shop within 30 days of receiving your order. Include your order number and clear photos if applicable. Our support team will review your case and respond promptly.

When will I receive my refund?
Approved refunds are processed within 3–7 business days after approval and will be returned to your original payment method. Full details here: Refund & Returns Policy.

Do I need to return the product physically?
In most cases, customers do not need to send items back. Our team will evaluate each situation and offer a replacement or refund as appropriate.

Warranty

Do your products include a warranty?
Yes. We stand behind our products with a clear warranty policy. Please review coverage, exclusions, and claim steps here: Warranty Policy.

How do I make a warranty claim?
Email support@glowaro.shop with your order number, a brief description of the issue, and clear photos or video if applicable. Our team will guide you through the next steps according to the Warranty Policy.

Customer Support

Our support team is available every day, Monday to Sunday, from 11 AM to 11 PM (U.S. time zones).

Contact methods:
Email: support@glowaro.shop
WhatsApp: +598 91 987 031
Address: Palermo 5755, Montevideo, Uruguay

You can also use the contact form on our Contact Page. Our average response time is 1–2 hours during business hours.

Useful Links

Shipping Policy | Refund & Returns Policy | Warranty Policy | Payment Methods | Contact Us

Thank you for choosing Glowaro. We’re dedicated to making your experience simple, transparent, and reliable.