Refund policy

Refund & Returns Policy

At Glowaro, your satisfaction is our top priority. We offer a 30-Day Money Back Guarantee on all orders, so you can shop with confidence knowing your purchase is fully protected.

When Refunds or Replacements Apply

  • If your item arrives damaged, defective, or incorrect.
  • If you are not satisfied with your purchase, you may request a return within 30 days of delivery.

How to Request a Refund or Replacement

  1. Contact us at support@glowaro.shop within 30 days of receiving your order.
  2. Include your order number and, if applicable, clear photos of the issue.
  3. Once approved, we will process your refund or send a replacement at no additional cost.

Refund Timeframe

Approved refunds are processed within 3–7 business days after approval and will be returned to your original payment method.

Exchange Policy

If you prefer an exchange instead of a refund, please indicate this when contacting our support team. We’ll happily replace your item as long as it meets the return conditions.

Return Procedure

Since our fulfillment centers are located in the United States, all return requests must first be approved by our support team. Please contact us before sending any item back.

In most cases, customers do not need to physically return the product. Our team will evaluate the situation and offer a replacement or refund according to the issue. This process ensures a faster resolution and avoids unnecessary shipping costs for our customers.

Returns Address

All returns are handled through our logistics partners. Once your return is approved, our team will provide the correct return address based on your location.

Important Notes

  • Items must be returned in their original condition and packaging (unless defective).
  • Shipping fees, if applicable, are non-refundable.
  • Refunds are not available for items returned without prior authorization.

Legal Compliance

This Return & Refund Policy complies with applicable consumer protection regulations for online sales and international e-commerce practices.

For any questions or assistance, please contact us at support@glowaro.shop.